Dear customers
we guarantee that all items we sell have undergone strict quality control inspections to
ensure you have
an excellent product experience. At the same time, our warranty policy can make you rest
assured to buy
furniture products from us. All items sold by PURPLE LEAF are covered by the following
comprehensive
product warranties.
1.Customer Service
Our customer service team will respond within 24 hours. We offer a 3-year warranty for the
polyester fabric and a 1-year warranty for the component (umbella cover is included). You
can contact our exclusive Purple Leaf customer service team for assistance before and after
your purchase.
2.Accepted Return
30 Day Unconditional Refund Guarantee for Unopened
If you are not satisfied with your purchase, or for whatever reason, You no longer want this
product
within 30 days after receiving it, you may contact us for a return and refund. Kindly note
that in such
cases the return shipping fee is the customer's responsibility and is non-refundable. Items
MUST be
returned in their original packaging, unused and unopened in order to qualify for a product
refund.
The customers should pay for actual cost of return shipping because of their remorse. But
don't need to
pay for defective producets return. And there is no restocking fee. These fees need to be
settled in U.S.
dollars.
Note that the returns shipping fee is non-refundable and products must be returned unopened
and unused for
a refund.
If the boxes has been opened, the buyer needs to send a picture and confirm with the seller.
Only when the
confirmation does not affect the normal use can the return be supported, and the buyer needs
to afford a
certain amount of goods loss charge.
Please ensure to return the item with its original packaging and accessories in the same
condition as when
you received it.
3.Not support the return
(1) Return is not accepted
When damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse,
etc. Returns will not be accepted for OPEN BOX products.
(2) Arrived damage
If the item you have received is defective or damaged, contact our customer service at the
first time and
provide us with the order number and the photos or a video of the defective or damaged item
in 7 days. In
this case, after our checking, we can give a full refund.
(3) Missing part
If your product parts damaged or missing, we can send the new parts to you or partially
refund you. If the
part affects product function or use, you can't repair it by yourself or the local technique
person, and
we will send a new item with you or a full refund.
(4) Doesn't work or defective
When you received the product that doesn't work, you can ask our customer service for help,
we'll give you
the related technical reply; if it doesn't work still, you can ask for an refund. When you
received the
product is defective, and you can ask our customer service to give you technical support or
solution, if
you can repair it by yourself or local store, we will provide you with some compensation.
(5) Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not
hesitate to
contact our customer service and to provide us with the following proofs in 7 days: Photos
or a video of
the incorrect item. We will send the new item to you.
4.Return Confirmation
(1) Contact us purpleleafservice2@gmail.com to get a return shipping label. submit
order , a clear
picture or video, and shipping packaging to confirm your return is accepted.
(2) When returning your package, please make sure the item is in good condition with
all
accessories inside. Affix the return shipping label that we provided to the package, ship it
to the
address our customer service sent you.
4.Refund and Compensation Process
(1) PayPal refunds may take up to 24 hours to process and appear in your account.
(2) Credit card refunds will take between 7-14 business days to appear in your
account. This delay
depends entirely on your credit card company and any intermediaries.
Note: The price of the products on our website will fluctuate with the cost, and we
will not refund
any difference caused by this.
